Straight answers for planning your trip.

Choose a tour, an available date, and the number of travelers. Before payment, you will see the online amount, estimated total price, and any remaining balance.

No. Normally, you only pay the deposit online and settle the balance at the agency. The tour page, My trip, and checkout show the full price, deposit, and balance separately. If an exceptional service requires full payment, this is clearly stated before checkout.

The Spanish version sells in Chilean pesos (CLP), the Portuguese version in Brazilian reais (BRL), and the English version in US dollars (USD). My trip does not mix currencies.

You receive an order confirmation by email, and our team keeps the date, traveler, and service details needed for operations. If more information is required, we contact you using the details provided.

Conditions depend on the service, date, and provider. Review the policy shown on the service page or proposal and contact us as soon as possible so we can assess the available options.

Not every tour operates the same way. Each page lists the departure point, schedule, and available inclusions. If your accommodation is outside the usual area, ask us before booking.

Difficulty and altitude vary by excursion. Review each tour’s information, tell us about any relevant needs, and follow your healthcare professional’s guidance when appropriate.

Yes. Use “Build your trip” to share dates, interests, pace, and budget. The system creates a first proposal, and our team reviews it before it becomes a booking.