Last updated: July 19, 2026
How to request a change
Contact us as soon as possible with the order number, service, date, and requested change. The request is considered received when the agency confirms it in writing.
Requesting a change does not guarantee it. It depends on availability, deadlines, the supplier, and possible fare differences or costs already incurred.
Cancellation by the customer
The condition shown before purchase applies. There may be a rescheduling window, a sliding penalty, or a non-refundable fare, especially for flights, hotels, private capacity, and third-party services.
If the service page does not state a sufficient rule, the agency will explain what is recoverable under supplier commitments before accepting the cancellation.
Delays and no-shows
Failure to appear, arrival after departure, incorrect details, or missing documents or requirements may prevent service and will normally not result in a refund.
If a problem arises, contact us immediately. The team will try to coordinate an alternative without guaranteeing space or a waiver of costs.
Operational change or cancellation
Weather, roads, safety, closures, authority instructions, supplier availability, or other events may require changes. Rescheduling or a reasonably equivalent alternative is prioritized.
If the supplier cancels permanently and an alternative is not accepted, the amount handled is limited to the portion actually recoverable or due under the applicable condition.
Refunds
An approved refund is returned to the original payment method where possible. The time to appear depends on the processor, bank, currency, and card cycle; the agency does not control banking timeframes.
Exchange-rate differences, bank fees, taxes, or charges not returned by a third party may affect the final amount received.
Flights, hotels, and packages
Flights follow the ticketed fare and airline rules. Accommodation follows its rate, check-in time, and policy. A package may combine components with different penalties.
Canceling one component does not automatically cancel the others. The agency will explain the available alternatives for each part.
Need a condition clarified?
Contact us before paying and we will review the specific service with you.
Contact the agency →
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